Frequently Asked Questions
Everything you need to know about your Peppermayo order.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Domestic express shipping usually takes 1-3 business days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
We offer returns for store credit within 30 days of purchase for full-priced items. Items must be in their original condition with all tags attached and hygiene seals in place.
Can I change or cancel my order once it's placed?
Because we aim to get your order to you as fast as possible, we are unable to make changes or cancellations once an order has been confirmed.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna for a seamless shopping experience.
How do I know what size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.